Privacy Policy
Effective Date: 8/1/2025
Case Construction & Restoration, Inc. operates the website https://www.floodrelief911.com. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and communications.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Information: Details related to inquiries or requests for flood restoration and construction services.
- Technical Information: IP address, browser type, device type, and usage data collected via cookies or analytics tools.
- SMS/Phone Information: If you opt in to receive SMS alerts or communications, we collect your mobile phone number and consent status.
2. How We Use Your Information
- To provide and manage our flood restoration and construction services.
- To respond to your inquiries, requests, or customer support needs.
- To send SMS updates, appointment confirmations, or service alerts (with your consent).
- To improve our website, services, and customer experience.
- To comply with legal and regulatory requirements.
3. Sharing of Your Information
- Service Providers: With trusted partners who assist in delivering our services (e.g., hosting providers, analytics services) under strict confidentiality agreements.
- Legal Compliance: When required to comply with legal obligations, enforce our policies, or protect our rights.
4. SMS Consent and Terms of Service
We use SMS messaging to communicate with our customers regarding their projects. This section explains your rights and what you can expect when opting in to receive SMS messages from us.
By opting into SMS from a web form or other medium, you are agreeing to receive text messages from Case Construction & Restoration, Inc. related to:
- Appointment reminders
- Job status updates
- Service scheduling
- Other project-related communications
Messaging frequency may vary. Message and data rates may apply.
To opt out at any time, reply “STOP”.
For assistance, reply “HELP” or contact us at (616) 884-0600 or info@floodrelief911.com.
SMS consent is not shared with third parties.
See our full Privacy Policy at https://www.floodrelief911.com/privacy-policy.
See our Terms & Conditions at https://www.floodrelief911.com/terms-and-conditions.
5. Cookies and Google Analytics Tracking
Our website may use cookies, pixels, and analytics tools, including Google Analytics, to:
- Understand website traffic and usage patterns
- Improve website functionality and user experience
Google Analytics collects information such as:
- Pages visited and actions taken on our website
- Browser type, operating system, and device type
- IP address (anonymized where required)
We do not receive personally identifiable information from Google Analytics.
6. Data Security
We implement industry-standard measures to protect your personal information against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Privacy Choices
You may:
- Request to update or delete your personal information.
- Opt out of marketing emails or SMS communications at any time.
To exercise these rights, contact us at:
Email:info@floodrelief911.com
Phone:(616) 884-0600
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Case Construction
7855 Childsdale Ave.
Rockford, Michigan 49341
Email: info@floodrelief911.com
Phone: (616) 884-0600
Website: https://www.floodrelief911.com
